Collection Executive

Department: Service Department | Industry: EdTech

Job Summary

We are looking for a proactive and target-oriented Collection Executive to manage outstanding payments, ensure timely fee collections, and maintain positive relationships with students, parents, and institutions.

Key Responsibilities
Follow up with students, parents, and institutions through calls, emails, and other communication channels for pending payments.
Achieve monthly collection targets while following company policies and processes.
Maintain accurate records of payments, commitments, interactions, and follow-ups in CRM/Excel.
Handle and resolve queries related to fees, invoices, receipts, and payment schedules.
Manage high call volumes while maintaining a professional, polite, and customer-focused approach.
Understand customer concerns, provide appropriate solutions, and escalate issues when required.




Maintain robust customer relationships through effective communication and active listening.
Coordinate with internal teams to resolve payment-related issues.
Demonstrate strong time management, multitasking, negotiation, and follow-up skills.
Contribute to team goals while consistently achieving individual KPIs and collection targets.

Requirements
Graduate in any discipline.
Excellent English communication and interpersonal skills.
Solid negotiation, persuasion, and customer-handling skills.
Basic knowledge of MS Excel/Google Sheets and CRM tools.
Ability to work in a target-driven and quick-paced environment.
Prior experience in collections, telecalling, customer service, or EdTech is preferred.

Pay: ₹18,000.00 - ₹30,000.00 per month

Perks:
Flexible schedule
Leave encashment
Paid sick time

Work Location: In person

📌 Collection Executive Noida
🏢 IMTS Institute
📍 Noida