Lead, motivate, and support the customer service team to achieve service and performance targets.
Monitor daily operations, workload, productivity, and service quality.
Handle escalated customer complaints and ensure timely, satisfactory resolutions.
Coach and train team members to improve communication, product knowledge, and customer-handling skills.
Track key performance indicators (KPIs) such as customer satisfaction, response time, resolution time, and productivity.
Conduct regular team meetings, performance reviews, and feedback sessions.
Pay: ₹25,800.00 - ₹55,300.00 per month
Work Location: In person
📌 Customer Service Team Leader Pimpri Chinchwad (Pimpri-Chinchwad)
🏢 Shillstech
📍 Pimpri-Chinchwad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.