Nandi IVF is looking for a qualified, patient-focused Receptionist cum Financial Counsellor who can effectively manage front-desk operations, patient coordination, financial counselling, follow-ups, and support the overall patient journey from enquiry to treatment.

Working Hours- 9.30 AM to 6 PM, Monday to Saturday

Receptionist cum Financial Counsellor – Key Responsibilities
Welcome patients and attendants professionally and ensure a positive patient experience.
Manage patient registration, appointments, check-ins, and front-desk operations.
Handle incoming calls, WhatsApp enquiries, appointment bookings, and patient coordination.
Coordinate with doctors, counsellors, nursing staff, and other departments for smooth patient flow.
Explain consultation procedures, investigations, treatment-related requirements, and appointment schedules to patients.
Counsel patients regarding IVF treatment packages, estimated costs, payment options, offers, and inclusions/exclusions.
Provide transparent, transparent,



and patient-friendly information regarding financial aspects of treatment.
Follow up with patients after consultation to assist with treatment planning and package conversion.
Maintain accurate patient, appointment, counselling, and financial records in the CRM.
Coordinate with the accounts team regarding payments, receipts, packages, and billing-related queries.
Address patient concerns professionally and escalate clinical or complex financial queries to the appropriate team.
Maintain strict confidentiality of patient and financial information.
Achieve assigned patient coordination, follow-up, and conversion targets while maintaining high standards of patient care.
Support the clinic team in maintaining productive day-to-day operations and delivering an excellent patient experience.

Pay: ₹15,809.20 - ₹37,629.12 per month

Work Location: In person

📌 Receptionist Cum Financial Counsellor Delhi
🏢 Nandi IVF
📍 Delhi