Manage and maintain customer, dealer, and distributor records in the CRM system.
Handle incoming customer and dealer queries through phone calls, WhatsApp, and other communication channels.
Coordinate with the Sales Team regarding customer requirements, orders, and follow-ups.
Prepare and maintain daily, weekly, and monthly sales reports.
Track sales orders and coordinate with the dispatch/logistics team for timely delivery.
Follow up with dealers/distributors regarding pending orders and payments, as required.
Maintain records of recent and existing dealers, distributors, farmers, and customers.
Update customer and sales-related information accurately in Excel/CRM software.
Monitor customer complaints and coordinate with the concerned department for timely resolution.
Prepare sales and customer-related MIS reports for management.
Follow up with the sales team for pending information, market updates, and customer feedback.
Assist the Sales Team in maintaining proper documentation and records.
Maintain confidentiality and accuracy of company and customer information.
Perform other CRM and sales coordination activities assigned by management.