Position: Technical Support Executive
Location: Ahmedabad
Employment Type: Full time

Key Responsibilities
Provide first-line technical support to clients via phone, email, and chat.
Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
Assist customers in navigating software applications and provide guidance on best practices.
Maintain accurate records of customer interactions and technical issues in the support ticketing system.
Collaborate with the engineering team to escalate complex issues as needed.
Stay updated on current technologies and product features to provide accurate support.
Conduct follow-ups with clients to ensure resolution of issues and satisfaction.
Visit client sites to handle troubleshooting, support, and installation activities.

Qualifications




Bachelor’s degree in Computer Applications (BCA), Master of Science in Information Technology (MSc. IT), or Bachelor of Engineering in Information Technology (BE.IT).
Basic knowledge of Linux operating systems is required.
Should have at least 3 years of experience.
A customer-oriented attitude with a passion for technology.

Job Type: Full time

Pay: From ₹25,000.00 per month

Application Question(s):
Basic knowledge of Linux

Education:
Bachelor's (Required)

Experience:
total work: 2 years (Required)
Technical support: 2 years (Required)

Language:
English (Preferred)

Willingness to travel:
50% (Preferred)

Work Location: In person

📌 Technical Support Executive Navrangpura (India)
🏢 Words Worth
📍 India