Job Responsibilities:
Handle incoming and outgoing calls and respond to customer enquiries.
Contact leads and follow up regularly to generate appointments.
Explain clinic treatments, services, packages, and offers to customers.
Convert enquiries into confirmed appointments and potential customers.
Maintain proper records of calls, leads, follow-ups, and appointments.
Coordinate with the front office and clinic team regarding appointments.
Ensure a positive customer experience through qualified communication.
Achieve monthly calling, appointment, and conversion targets.
Requirements:
Valuable communication and interpersonal skills.
Fluent in Malayalam and English.
Previous experience in telecalling, sales, or customer service is preferred.
Basic computer and WhatsApp knowledge.
Confident, energetic, and target-oriented personality.
Experience in a skin, hair, aesthetic, healthcare, or beauty industry will be an added advantage.