Job Description – CRM Executive

Position: CRM ExecutiveDepartment: Sales & Customer RelationshipExperience: 1–3 YearsLocation: [Your Location]Employment Type: Full-Time

About the Role

We are looking for a proactive and organized CRM Executive to manage customer relationships, follow up with existing and potential customers, maintain customer data, and support the sales team in generating repeat business.

Key Responsibilities
Manage and maintain customer information and CRM records.
Follow up with existing and potential customers through calls and WhatsApp.
Handle customer inquiries, requirements, and order follow-ups.
Regularly communicate current products, offers, and stock availability to customers.
Maintain proper records of leads, quotations, orders, and follow-ups.
Coordinate with the sales and dispatch teams for order processing.
Track pending payments, orders, and customer requirements.
Build strong long-term relationships with wholesale customers.
Identify opportunities for repeat orders and upselling.
Prepare daily/weekly sales and customer follow-up reports.
Ensure timely responses to customer queries and complaints.

Requirements




1–3 years of experience in CRM, sales coordination, telecalling, or customer relationship management.
Good communication skills in Hindi and English.
Comfortable using WhatsApp, Excel/Google Sheets, and CRM software.
Positive follow-up and negotiation skills.
Organized, responsible, and target-oriented.
Experience in mobile accessories, electronics, wholesale, or distribution will be an advantage.

Key Skills

Customer Relationship | Sales Follow-up | WhatsApp Communication | Excel/Google Sheets | CRM Management | Lead Management | Order Coordination | Communication Skills

What We Offer
Market-competitive salary based on experience.
Performance-based incentives.
Opportunity to grow with a growing wholesale business.
Professional and supportive work workplace.

To Apply: Send your CV along with your current salary, expected salary, and notice period.

Pay: ₹11,096.71 - ₹32,760.38 per month

Benefits:
Adaptable schedule
Work from home

Work Location: Hybrid remote in Delhi, Delhi (Delhi)

📌 Crm Executive Delhi (India)
🏢 Xcell Communication
📍 India