Microsoft 365 L2 Administrator

Job Type: Full time
Experience: 2–5 Years

Job Summary

We are looking for a skilled Microsoft 365 L2 Administrator to manage, support, and troubleshoot Microsoft 365 services. The ideal candidate should have hands-on experience with Exchange Online, Microsoft Intune, Entra ID, mail migrations, SharePoint, Teams, OneDrive, Defender, and Purview.

Key Responsibilities
Manage Microsoft 365 users, groups, licenses, roles, and mailbox permissions.
Administer Exchange Online, shared mailboxes, distribution groups, and mail flow.
Troubleshoot email delivery issues, spam, quarantine, and message trace.
Configure and maintain MX, SPF, DKIM, DMARC, Autodiscover, connectors, and transport rules.
Perform Microsoft 365 mail migrations from IMAP, Exchange, Google Workspace, PST, and hybrid settings.
Manage Microsoft Intune, device enrollment, compliance policies, app protection, and MDM.
Configure Entra ID, Multi-Factor Authentication (MFA), and Conditional Access policies.
Support Microsoft Defender, Purview, SharePoint Online, OneDrive, and Microsoft Teams.
Troubleshoot SharePoint permissions, OneDrive sync, Teams meetings, channels,



and guest access.
Use PowerShell for administration, reporting, and automation tasks.
Handle L2 support tickets, escalations, documentation, and root cause analysis.

Requirements
2–5 years of Microsoft 365 administration experience.
Strong knowledge of Exchange Online and mail flow.
Experience with Microsoft 365 mail migrations.
Hands-on experience with Intune, Entra ID, Conditional Access, Defender, Purview, SharePoint, OneDrive, and Teams.
Knowledge of DNS records including MX, SPF, DKIM, DMARC, and Autodiscover.
Basic to intermediate PowerShell scripting.
Robust troubleshooting and communication skills.

Preferred Qualifications
Experience with Hybrid Exchange, Entra Connect, Intune Autopilot, Defender for Endpoint, and DLP.
Experience in MSP, enterprise, or cloud support environments.
Understanding of ITIL processes.
Graduate or Diploma in IT/Computer Science.
Microsoft 365 or Azure certifications are an added advantage.

Pay: ₹30,000.00 - ₹40,000.00 per year

Work Location: In person

📌 Microsoft 365administrator Kochi
🏢 ZEHA BUSINESS SOLUTIONS PRIVATE
📍 Kochi