Position: Telecaller
Experience: 1–2 Years
Job Type: Full time
Location: [Add Location]
Department: Sales / Customer Support
Salary: [Add Salary Range]
Job Summary
We are looking for an enthusiastic and confident Telecaller with 1–2 years of experience to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to interact professionally with customers over the phone.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle customer inquiries and provide accurate information about products/services.
Follow up with leads and convert potential customers into sales.
Maintain regular follow-ups with customers through calls and messages.
Understand customer requirements and recommend suitable products/services.
Achieve daily, weekly, and monthly calling and sales targets.
Maintain and update customer information and call records.
Handle customer concerns professionally and escalate issues when required.
Coordinate with the sales and other relevant teams for smooth customer handling.
Prepare basic daily/weekly reports related to calls, leads, and conversions.
Requirements
1–2 years of experience as a Telecaller, Telesales Executive, Customer Support Executive, or similar role.
Excellent verbal communication skills in English and Hindi; knowledge of [Marathi/other language] will be an added advantage.
Valuable convincing and interpersonal skills.
Comfortable making a high volume of calls and following up with customers.
Basic knowledge of MS Office/Google Workspace and CRM tools.
Target-oriented and self-motivated.
Ability to handle customers patiently and professionally.
Key Skills
Communication Skills
Telecalling & Telesales
Lead Follow-up
Customer Relationship Management
Convincing & Negotiation
Problem Solving
Basic Computer Skills
Target Achievement