BJS Home Delivery is a young, independently owned, two-man home delivery business, ambitious to improve the quality of its services at every chance. Working with recognised online brands, we specialise in delivering bulky, high-value purchases such as furniture, electronics, beds, and white goods to homeowners, most of which are purchased via retailers’ websites.
Job Role and Responsibilities:
To be responsible for investigation, resolution and reporting of all customer & client related complaints.
To input all complaints onto the in-house system, reporting and seeing through to completion. Take full ownership of all queries, providing a prompt resolution.
Escalate all unresolved issues/complaints to your Line Manager.
To ensure all policies and procedure relating to customer complaints are followed and are adhered to and documents within “Toolbox”.
Respond positively to any recent initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
To act as an ambassador for BJS and always assert and behave in a professional and courteous manner.
Job Requirements:
Excellent Communication Skills
Working knowledge of MS Office Suite and Google Workspace
Shift Time: Rotational Shifts
Days of working: 5.5 Days
Holidays: Only UK Bank Holidays
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Customer Care Executive Sahibzada Ajit Singh Nagar
🏢 BJS Home Delivery
📍 Sahibzada Ajit Singh Nagar
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