Key Responsibilities
Visit customer sites for installation, inspection, servicing, and troubleshooting of machinery/equipment.
Understand customer complaints and identify basic technical issues.
Provide technical support to customers through phone, email, and site visits.
Coordinate with senior service engineers for complex technical problems.
Assist in machine installation, commissioning, testing, and maintenance.
Explain machine operation and basic maintenance procedures to customers.
Prepare service reports after customer visits.
Maintain records of customer complaints, service calls, and resolutions.
Coordinate with the Sales, Production, Design, and Service departments.
Follow up with customers regarding pending service requirements.
Ensure timely resolution of customer complaints.
Maintain valuable skilled relationships with customers.
Follow company safety procedures and service guidelines.
Travel to customer locations as required.

Work Location: In person

📌 Customer Support Executive Cse Kanpur (India)
🏢 Sparkle Laser Technology
📍 India