Develop and enforce quality assurance standards for Call Centre Management, evaluating customer interactions across calls, emails, and chats for accuracy and timeliness. Monitor key metrics like call resolution, CSAT, FCR, and adherence to company guidelines, identifying trends and areas for improvement.
Any Graduate / Post graduate + 5 years of Experience.
Work from office
📌 Quality Manager Ghansoli (India)
🏢 Home First India
📍 India
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