Job Summary:

The In-House Trainer will be responsible for training and developing service department staff to improve technical knowledge, customer handling skills, process adherence, grooming standards, and overall service performance. The trainer will ensure all employees are aligned with Hyundai standards and company policies.

Key Responsibilities:
Conduct induction and regular training sessions for:
Service Advisors
Technicians
CREs
Floor Coordinators
Support Staff
Train staff on:
Hyundai service processes
Customer handling & communication
Product knowledge
Soft skills & grooming
CRM & DMS usage
Complaint handling
SOP compliance
Prepare daily, weekly, and monthly training reports.
Identify training needs through observation and performance analysis.
Conduct role plays, practical demonstrations, and assessments.
Monitor employee performance after training and provide feedback.
Coordinate with department heads for training schedules and improvement plans.
Ensure all training records and attendance are maintained properly.
Support new employee onboarding and orientation programs.




Assist management in maintaining discipline and professional workplace behavior.

Eligibility Criteria:
Graduate in any discipline.
Experience in automobile service/training preferred.
Positive communication and presentation skills.
Knowledge of Hyundai service standards will be an added advantage.
Basic computer knowledge (MS Excel, PowerPoint, Email, DMS/CRM).
Leadership and team handling capability.

Required Skills:
Training & Coaching
Communication Skills
Team Management
Problem Solving
Customer Handling
Presentation Skills
Process Implementation

Other Requirements:
Skilled grooming and behavior mandatory.
Should be flexible for branch visits and training activities.
Must submit regular reports to management.

Other Facilities:
EPF/ ESIC
Incentive
Accommodation for out station candidates

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement
Life insurance
Provident Fund

Work Location: In person

📌 In House Trainer – Service Department Sambalpur
🏢 Infinity Hyundai
📍 Sambalpur