Supervise and coordinate daily Front Office operations, ensuring smooth and effective guest service.
Lead and guide Front Office Associates, ensuring proper performance and adherence to hotel SOPs.
Manage guest check-in and check-out, room allocation, reservations, room upgrades, extensions, cancellations, and no-shows.
Handle guest complaints, special requests, VIP arrangements, and service recovery professionally.
Ensure accurate billing, payment posting, folio settlement, and invoice preparation.
Monitor room availability and coordinate closely with Housekeeping for room status and room readiness.
Use InnKey PMS for reservations, check-in/check-out, room allocation, guest profiles, billing, folio management, payment posting, room status, and reports.
Verify daily transactions in InnKey and ensure all postings are accurate.
Monitor cashiering activities, cash/card/UPI transactions, and shift closing.
Prepare and verify Front Office reports, including occupancy, arrivals, departures, room status,



and revenue-related reports.
Assist with or supervise night audit and ensure day-end procedures are completed correctly.
Conduct regular shift briefings and ensure proper shift handover between team members.
Coordinate with F&B;, Housekeeping, Engineering, Security, and other departments to resolve operational issues.
Train recent Front Office staff on hotel procedures, guest handling, and InnKey PMS operations.
Monitor guest feedback and maintain high standards of hospitality and customer satisfaction.
Ensure proper handling of guest records, keys, payments, and confidential information.
Support the Front Office Manager in achieving occupancy, revenue, and guest satisfaction targets.

Pay: ₹17,500.00 - ₹21,500.00 per month

Perks:
Flexible schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Hotel Front Office Supervisor Vijayapura
🏢 The Fern Residency, Vijayapura
📍 Vijayapura