We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through transparent American English communication.
RESPONSIBILITIES
Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
Understand client objectives and provide tailored, result-driven solutions.
Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
Monitor client feedback and support trends to suggest improvements and enhance service delivery.
Stay current with industry trends and technologies to continuously improve client engagement.
Respond promptly and professionally to client inquiries through multiple communication channels.
Develop strategies to boost client retention and satisfaction.
Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.
REQUIREMENTS
Bachelors degree in any discipline from a recognized institution.
Minimum 4 years of experience in client relationship management or similar roles.
Proven experience handling international clients.
High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
Excellent verbal and written communication skills.
Robust attention to detail and problem-solving abilities.
Prior experience in the IT or technology industry is a plus.
Capable of working independently and collaboratively.
Proficiency in using CRM software and platforms.
ADVANTAGES
Performance appraisal
Complimentary Lunch thrice a week Breakfast
SBIG Health Insurance Policy Coverage
Paid Time off
ESI EPF benefits
Commuting support
Team building activities
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