Job Summary:

Key Responsibilities
Provide Level 2 support for the Loan Origination System (LOS) application.
Investigate, troubleshoot, and resolve application issues within SLA timelines.
Analyze incidents using SQL queries and perform data validation.
Coordinate with L1 support, development, and business teams for issue resolution.
Monitor application health, perform root cause analysis (RCA), and support production releases.
Handle user queries, defect tracking, and production support activities.
Create and maintain support documentation and knowledge base articles.

Required Skills
Hands-on experience in L2 Application Support.
Solid experience supporting Loan Origination System (LOS) applications.
Proficiency in writing and analyzing SQL queries (joins, subqueries, stored procedures, data validation).
Experience in incident management, ticketing tools (ServiceNow, Jira, etc.), and production support.
Understanding of banking/lending workflows.
Positive analytical and communication skills.

📌 Application Support Engineer Chennai
🏢 TrueTech Solutions
📍 Chennai