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Requires broad technical expertise and company/industry knowledge.
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Accountable for program management functions.
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Assists other associates in achieving goals.
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Manages performance appraisals and pay reviews.
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Manages training for 3 or more employees.
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Manages hiring and termination actions.
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General Profile
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Accountable for team performance and results.
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Manages skilled employees and/or supervisors.
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Adapts plans and priorities based on resource and operational challenges.
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Acts based on policies, procedures.
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Receives guidance from managers.
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Provides technical guidance to employees, colleagues, and customers.
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Functional Knowledge
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Understands and applies concepts in the field of expertise.
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Has growing knowledge of other disciplines.
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Business Expertise
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Translates strategy and priorities into work product.
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Impact
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Positively impacts the level of service.
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Influences the teamability to meet quality, volume, and timeline targets.
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Guides based on policies, resource requirements, budgets, and business plans.
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Leadership
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Builds team engagement to meet service and operational challenges.
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Provides recommendations for OT, operational expenses, and rollup data.
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Problem Solving
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Resolves technical, operational, and organizational problems.
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Supports problem solving across an organizational matrix.
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Interpersonal Skills
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Guides and influences internal and external customers, or agencies.
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Responsibility Statements
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Serves as point of contact and a mentor for resolving complicated issues related to accounting.
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Provides day-to-day leadership to team members.
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Organizes training and refresher sessions for the team.
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Prepares a training and developmental plan for all team members.
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Supports recruiting, staffing, training, and onboarding processes.
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Assists with performance management processes.
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Completes performance evaluations for assigned staff.
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Identifies and mitigates risks/issues that are potential bottlenecks to the process.
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Performs other duties as assigned.
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Complies with all policies, procedures, and standards.
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