Role & responsibilities
Build and maintain robust relationships with customers to ensure high satisfaction and loyalty.
Address customer queries, concerns, and service requests in a timely and skilled manner.
Support customer onboarding and guide clients through products, services, and processes.
Coordinate with internal teams to resolve customer issues and improve service delivery.
Monitor customer feedback and identify prospects to enhance customer experience.
Achieve customer retention, cross-selling, and business growth targets through regular engagement.
Preferred candidate profile
Graduate/Postgraduate with experience in customer relationship management, sales, or financial services.
Strong communication, interpersonal, and customer handling skills.
Customer-centric mindset with the ability to build long-term relationships.