Troubleshoot and diagnose Level 1 issues related to products, code, and configurations.
Ensure timely and satisfactory resolution of technical issues.
Interface directly with international customers via phone support.
Accurately document all customer interactions in CRM systems.
Escalate complex or critical cases to L2 TAC with proper handoff.
Ensure high levels of customer satisfaction and service consistency.
Demonstrate deep understanding of OSI layers and associated protocols.
Analyze network traffic using tools like Wireshark for issue identification.
Possess in-depth knowledge of IP addressing, subnetting, ARP, VLANs, STP, routing protocols (RIP, OSPF), DHCP operations, and switching.
Apply structured troubleshooting methods using OSI model layers for effective problem-solving.
📌 Clear Pass Chennai
🏢 Movate Technologies
📍 Chennai
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