As a Lead Solutions Engineer, you will:
Merchant Query Handling: Address merchant queries related to integrations while ensuring adherence to Service Level Agreements (SLAs).
Data Preparation: Prepare and analyze data for team OKRs (Objectives and Key Results) and metrics for team reviews, especially with Business Unit (BU) leaders and staff meetings.
OKR Visibility: Maintain and track monthly OKRs for the team, ensuring visibility to leaders.
Daily Stand-ups: Lead and facilitate daily team stand-up meetings to ensure smooth workflow and explicit communication.
Escalation Management: Unblock team members on escalations and drive them to resolution.
Ticket Queue Management: Monitor and manage ticket queues, identifying process improvements.
Process Optimization:



Drive initiatives to improve merchant/developer experiences and reduce service volume.

Mandatory Skills and Qualifications:
Experience: Minimum of 3.5 years in Fintech or a related field.
Communication Skills: Robust verbal and written communication skills.
Stakeholder Management: Ability to collaborate effectively with multiple stakeholder teams.
Tech and Product Knowledge: A positive understanding of tech and product, preferably in the Fintech domain.
Problem-solving: Ability to drive solutions and unblocking team members in complex scenarios.

📌 Lead Solutions Engineer Bengaluru
🏢 Razorpay
📍 Bengaluru