Job Description
Key Responsibilities: -
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- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parametern
- sProvide constructive feedback and coaching to agents to improve performancn
- eIdentify gaps in communication, process adherence and customer handlinn
- gPrepare and maintain quality reports, dashboards and analysis for leadershin
- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FCn
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n Qualification require
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- d: Graduate in any strn
- eamMinimum 1-3 years of exp as a quality analyst in domestic real estate procn
ness
📌 Quality Analyst (Pragpura)
🏢 TP
📍 Pragpura
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