Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and cooperative culture where your voice is valued.
This role will be responsible for development and completion of assigned engagements driving automation and AI enabled solutions strengthening overall service delivery operational excellence. This role will contribute directly towards Lead in efficiency strategic priority.
What You’ll do
Develop, test, and deploy automation-scoped tasks using approved GBT tech stack
Write and optimize queries for data extraction, transformation, and validation
Administer the automation platform, including user access, scheduling, and workflow monitoring
Perform quality checks on each scoped deliverable to ensure accuracy and reliability
Meet performance metrics (e.g., turnaround time, accuracy, SLA compliance) for assigned engagements
Troubleshoot and fix workflow errors and technical issues




Maintain up-to-date documentation and configuration notes for all assigned engagements
Share development progress on assigned tasks with stakeholders
Identify and flag prospects for process improvement or automation within assigned work
Leverage approved AI/GenAI tools to support development work
What We're looking for
Graduate (Computer Science, IT, analytics, or related) with 3+ years of relevant experience in automation, data preparation, or ETL; travel industry background a plus
A curious, energetic self-starter who picks up recent tools quickly and brings a proactive, solutions-oriented mindset to problem-solving
Experience building and maintaining data workflows using tools like Alteryx, KNIME, or equivalent, VBA along with SQL skills for querying, transforming, and validating data across relational databases
Proficiency in the MS Office tools including Advanced Excel, PowerPoint, plus familiarity with Power Automate, S

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