Advise the people who expect more.
From exceptional hospitality to exceptional journeys.

ORN.com is looking for accomplished hospitality specialists who have spent years personally serving discerning guests at leading hotels, resorts and luxury hospitality brands.
We are specifically looking for people who understand what premium customers expect because they have hosted them, looked after them, solved problems for them and built lasting guest relationships.
This is not a conventional travel-agent role. We are looking for hospitality professionals who can bring the standards of a great hotel or resort into the way ORN serves HNI families travelling across Europe.
Who we are looking for
You should ideally have:
7–15+ years of hospitality experience
Experience with a reputed luxury hotel chain, premium resort, destination resort or high-end hospitality brand
Previous roles such as Guest Relations Manager, Front Office Manager, Duty Manager, Rooms Division Manager, Concierge, Club Lounge Manager, Resort Manager, Assistant General Manager, Guest Experience Lead or equivalent




Extensive personal interaction with HNI, UHNI, CXO, entrepreneur, celebrity and premium family guests
A proven ability to build relationships with demanding, high-value guests
Experience understanding guest preferences and delivering personalised service
Confidence handling special requests, complaints, last-minute changes and sensitive situations
Strong service recovery and problem-solving ability
The maturity and presence to interact comfortably with senior business leaders and affluent families
Excellent spoken and written communication
Robust commercial instincts and the ability to convert trust into a long-term customer relationship
The ability to take complete ownership of the customer experience
What you will do
You will become the customer's personal travel advisor and relationship manager.
The same way a outstanding hotel remembers how a returning guest likes their room, what they eat and what

📌 Principal Hni Travel Advisor Bengaluru
🏢 TripFactory.com
📍 Bengaluru