Job Description
Salesforce Tech Lead / Associate Architect
n
Role Summary
n
We are seeking a Salesforce Tech Lead / Associate Architect to lead solution design, architecture, and delivery across Sales Cloud, Service Cloud, Data Cloud, and Agentforce. The role requires a solid blend of technical leadership, hands-on implementation, stakeholder management, and team mentoring to deliver scalable CRM, customer data, and AI-powered solutions.
n
Must-Have Skills
n
n
Salesforce Sales Cloud, Service Cloud, Data Cloud, and Agentforce
n
Data Cloud: Data Streams, DMO Design, Identity Resolution, Customer 360, Segmentation, and Calculated Insights
n
Agentforce: Agent Builder, Prompt Templates, Trust Layer, and AI-driven automation
n
Sales Cloud: Lead-to-Prospect, Forecasting, CPQ, and Territory Management
n
Service Cloud: Case Management, Omni-Channel, Knowledge, and Experience Cloud
n
Salesforce Integrations, APIs, ETL/CDC, and Data Architecture
n
SQL and reporting integrations with Power BI/Tableau
n
Technical leadership, solution architecture, and stakeholder management
n
n
Positive to Have
n
n
Marketing Cloud integration with Data Cloud
n
CRM Analytics / Einstein Analytics
n
Enterprise Salesforce transformation experience
n
n
Key Responsibilities
n
n
Own end-to-end Salesforce solution architecture and technical delivery.
n
Lead and mentor Salesforce developers and engineers.
n
Design and implement solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce.
n
Architect integrations, data models, Customer 360 solutions, and AI-powered automation.
n
Collaborate with business stakeholders and clients to define scalable solutions.
n
Ensure data governance, platform scalability, and best practices.
n
n
Preferred Certifications
n
n
Salesforce Sales Cloud Consultant
n
Salesforce Service Cloud Consultant
n
Salesforce Data Cloud Consultant
n
Salesforce Data Architect
n
Salesforce Agentforce Specialist
n
Salesforce AI Associate
n
📌 Salesforce Tech Lead / Salesforce Associate Architect Pune
🏢 dentsu
📍 Pune