Role: Customer Service Advisor

Process: International Voice Process

Key Responsibilities
Handle customer queries from guests and hosts through calls majorly or other support channels if required.
Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns .
Understand the customer's problem by asking appropriate probing questions.
Provide accurate resolutions using available knowledge bases, tools, and procedures.
Handle customer complaints with patience, empathy, and professionalism .
Investigate issues and escalate cases when required.
Communicate clearly and maintain a positive customer experience.
Document every interaction accurately in the relevant systems.

Eligibility
Undergrad & Graduates
Freshers & Experienced both
Willingness to work in rotational shifts (including night shifts)
Excellent English communication , both verbal and written.
Robust listening and comprehension skills.
Valuable problem-solving and decision-making ability.
Customer-focused and empathetic attitude.
Basic computer and internet skills.

📌 Customer Service Representative Bengaluru
🏢 Concentrix
📍 Bengaluru