Job Summary
We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support .
Key Responsibilities
Handle seller queries through international chat support .
Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.
Identify issues, troubleshoot effectively, and provide timely resolutions.
Maintain qualified and customer-focused communication.
Meet defined quality, productivity, and process SLAs .
Accurately document customer interactions and resolutions.
Escalate complex or unresolved issues to the appropriate teams.
Ensure a high level of customer satisfaction and service quality.
Eligibility & Requirements




Minimum 1 year of experience in an International Voice & Chat Process.
Experience in e-commerce processes is preferred .
Seller Support experience is mandatory.
Candidates from any industry/domain with relevant seller support experience can apply.
Excellent written and verbal English communication skills.
Solid customer service and problem-solving skills.
Comfortable working in rotational shifts.
Willingness to work from office in Pune .
Why Join Us?
Prospect to work on an international e-commerce process .
Exposure to a global seller-support environment.
Company-provided cab facility.
Growth opportunities within the customer support domain.
In-house trainings provided by the professional

📌 Customer Support Seller Support Chat Process Pune
🏢 PineQ Lab Technology
📍 Pune