11 Sep
|
Ans Placements
|
Maharashtra
11 Sep
Ans Placements
Maharashtra
Location MumbaiMinimum experience 8 yearsBasic RolesDefined and implemented a bank-wide Customer Experience (CX) strategy aligned with business goals and regulatory expectations.Developed and implemented the Bank’s first- centralized branch surveillance structure and Service Quality Framework – acting as the robust line of defense for bank.Championed a culture of customer centricity across all business verticals and service channels and branchesLed customer journey mapping initiatives across branch, digital, and contact centre touchpoints.Established the Voice of Customer (VoC) framework for actionable insights via NPS, CSAT, and complaint data.Partnered with technology, operations, and product teams to embed CX metrics into transformation programs like Core MigrationStrengthened customer-first culture via training, audits, and feedback loops.
📌 Head Of Customer Experience (Maharashtra)
🏢 Ans Placements
📍 Maharashtra