- Handle customer calls and assist with travel-related queries and requests.
- Support customers with flight bookings, cancellations, rescheduling, itinerary changes, and travel information.
- Assist corporate/business travelers with their travel requirements.
- Provide accurate information regarding flights, fares, schedules, and travel policies.
- Handle customer complaints professionally and provide appropriate resolutions.
- Coordinate with airlines, hotels, and other travel service providers when required.
- Maintain accurate customer and booking information in the system.
- Follow company policies, quality standards, and service-level agreements.
- Achieve process KPIs such as AHT, Quality, CSAT, and Productivity.
Skills Required
- Excellent English communication skills.
- Valuable customer-handling and problem-solving skills.
- Basic computer knowledge.
- Good geographical and travel awareness.
- Ability to work in rotational shifts.
- Willingness to learn travel booking systems and processes.
- Prior experience in international voice/customer support or travel/BPO is an advantage.
For freshers: Good communication skills and a customer-service attitude are the key requirements.
📌 Openinsg for uk shifts with weekend off sal 7 ctc n incnetives (Bengaluru)
🏢 IZEE MANPOWER CONSULTANCY PRIVATE
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.