Sagility – Customer Support Executive

Job Role: Customer Support Executive

Company: Sagility

Experience: Freshers & Experienced

Qualification: 12th Pass / Any Graduate

Location: Bangalore

Work Mode: Work From Office

Shift: Rotational shifts / Night shifts as per process

salary 30k n incnetives

call noor (phone hidden)

Job Description

- Handle customer queries through voice/non-voice channels and provide accurate resolutions.
- Assist customers with healthcare-related queries, claims, billing, insurance, and policy information.
- Maintain a professional and empathetic approach while interacting with customers.
- Verify customer information and update details accurately in the system.
- Follow process guidelines, quality standards, and compliance requirements.
- Meet daily KPI, AHT, Quality and CSAT targets.
- Escalate complex issues to the appropriate team when required.




- Maintain proper documentation of customer interactions.
- Ensure excellent customer experience and timely resolution of queries.

Skills Required

- Excellent English communication skills.
- Good listening and interpersonal skills.
- Basic computer knowledge.
- Ability to work in rotational/night shifts.
- Customer-focused attitude.
- Willingness to learn healthcare/insurance processes.
- Ability to work under pressure and meet targets.

Benefits

- Market-competitive salary.
- Cab facility as per company/process eligibility.
- Incentives based on process performance.
- Opportunity to build a career in the healthcare/BPO industry.
- Training provided for freshers.

📌 Openinsgs for international call center fofr voice process call noor (Bengaluru)
🏢 IZEE MANPOWER CONSULTANCY PRIVATE
📍 Bengaluru