Description

We are seeking a Technical Support Voice professional to join our team in India. The ideal candidate will have a background in providing exceptional customer service and technical support, with a focus on resolving issues efficiently and effectively.

Responsibilities

- Provide technical support to customers via voice calls
- Diagnose and resolve technical issues related to products or services
- Assist customers with installation, configuration, and troubleshooting of software and hardware
- Document all interactions with customers in the support ticketing system
- Collaborate with other technical teams to resolve complex issues
- Provide feedback on product performance and customer experience to improve service delivery

Skills and Qualifications

- 1-4 years of experience in a technical support or customer service role
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and the ability to think analytically




- Familiarity with troubleshooting techniques for software and hardware issues
- Basic understanding of networking concepts and operating systems
- Experience with customer support ticketing systems and CRM software
- Ability to work in a fast-paced environment and manage multiple tasks
- Robust interpersonal skills and a customer-oriented mindset

Qualification: Minimum 12th Pass

Experience: Minimum 1 year in International Voice Process

Process: Tech Support – Voice

Language: Excellent English Communication Required

Shift: Rotational Shift

Weekly Off: 2 Rotational Offs

Salary: ₹34,000 CTC | ₹28,000 Take Home

Age Limit: Up to 30 Years

Cab: 2-Way Cab Facility

Location: ITPL, Bangalore

Work Mode: WFO

Joining: Immediate Joiners Required

Interested candidates can contact:

+91 74115 62471

📌 Technical Support Voice (Bengaluru)
🏢 One Degree North Human Resource
📍 Bengaluru