Hello,

Greetings from Zetta Mine Labs Pvt Ltd!!

We are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

Job Role: Application Support Engineer – L2/L3
Location: Bangalore
Notice Period: Immediate / 15 Days

Experience: 8-10 Years

Relevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, Service Now/ITSM, and 24x7 production environments.

Mandatory:

- Solid ITIL Process Knowledge – Incident, Problem, Change & Service Request Management
- Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing
- Application/Production Support experience in a 24x7 environment
- Root Cause Analysis (RCA), Log Analysis & Incident Resolution
- Service Now or other ITSM Tool experience
- Excellent stakeholder communication skills

Good-to-Have:

- Cloud Platform Knowledge – Azure and/or AWS
- Excel Automation, VBA Macros, Pivot Tables & Reporting
- API and Application Integration understanding
- Batch Scheduling / Job Monitoring Tools
- Exposure to People, SGDIR, or IGG applications
- Application Monitoring Tools experience

Key Responsibilities:

- Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment.
- Manage incidents, problems, changes, and service requests in accordance with ITIL processes.
- Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.
- Conduct Root Cause Analysis (RCA) for recurring and critical production issues.
- Perform detailed application and log analysis to identify and resolve incidents.




- Monitor application health, performance, and production environments to ensure application stability.
- Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools.
- Work extensively with Service Now/ITSM tools for incident, problem, change, and service request management.
- Troubleshoot APIs, application integrations, and batch jobs.
- Monitor scheduled jobs and batch processes and take appropriate corrective actions.
- Work with Azure/AWS cloud platforms for application support and troubleshooting.
- Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution.
- Engage with business and technical stakeholders and provide timely updates on production incidents.
- Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports.
- Participate in 24x7 production support, on-call, and incident management activities.

Who Can Apply?

Strong experience in L2/L3 Application or Production Support.

Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.

Advanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries.

Experience working in a 24x7 production support environment.





Strong experience in RCA, log analysis, troubleshooting, and incident resolution.

Hands-on experience with Service Now or other ITSM tools.

Good understanding of application monitoring and production support processes.

Experience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred.

Understanding of APIs and application integrations.

Experience with batch scheduling and job monitoring tools is an advantage.

Exposure to People, SGDIR, or IGG applications is an added advantage.

Knowledge of Azure and/or AWS is preferred.

Strong communication and stakeholder management skills.

Ability to troubleshoot critical production issues and work effectively under pressure.

Candidate Details:

Please share the following details along with your updated resume: [email protected]

Full Name:

Contact Number:

Current Location:

Total Experience:

Relevant Experience in Application Support:

L2/L3 Production Support Experience:

ITIL Process Experience:

Advanced SQL Experience:

Incident Management Experience:

Problem Management Experience:

Change Management Experience:

RCA & Log Analysis Experience:

Service Now / ITSM Experience:

24x7 Production Support Experience:

Application Monitoring Experience:

API / Application Integration Experience:

Batch Scheduling / Job Monitoring Experience:

Azure / AWS Experience:

Excel / VBA / Pivot Table Experience:

People / SGDIR / IGG Application Experience:

Current Company:

Notice Period:

Current CTC:

Expected CTC:

We look forward to connecting with you!!

Thanks and Regards,

TAG Team

📌 A) SSE - Application Production Support (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru