Key Responsibilities

- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.
- Implement and manage Service Now CMDB, Discovery, and Service Mapping capabilities.
- Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.
- Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.
- Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.
- Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.
- Identify gaps in data sources,



discovery coverage, service maps, and integration quality.
- Document CMDB processes, standards, roles, responsibilities, and operational procedures.

Required Technical Skills

- Service Now CMDB
- Discovery
- Service Mapping
- ITIL configuration management
- Data quality
- Asset management
- Governance
- Compliance reporting

Tools / Platforms Exposure

- Service Now CMDB
- Service Now Discovery
- Service Mapping
- Integration Hub or equivalent
- Reporting dashboards
- Asset management tools

📌 CMDB Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai