We are hiring Customer Support Executives for an international e-commerce process. Candidates should have experience in both BPO and e-commerce processes.
Requirements:
- BPO/customer support experience- E-commerce process experience preferred- Good communication skills in English- Positive customer-handling and problem-solving skills- Comfortable working in rotational shifts- Candidates should be willing to work from the Jaipur location
Responsibilities:
- Handle customer queries and concerns- Assist customers with orders, deliveries, returns and refunds- Resolve customer issues efficiently- Maintain service quality and meet process targets- Follow standard operating procedures and process guidelines