Job Description – Project Manager (Dynamics 365)Role Title: Project

Manager – Dynamics 365 CRMExperience:

3–6 YearsLocation:

[In Office]Department:

Microsoft Business Applications PracticeRole OverviewWe are seeking a young and energetic Project

Manager

to lead end-to-end delivery across multiple

Dynamics 365 CRM

and

non CRM

portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, strong delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1

large enterprises

or 3

mid-scale/startup organizations .Key ResponsibilitiesLead

end-to-end delivery

for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.Drive

project governance , ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.Manage

multi-project portfolios , balancing customer priorities, delivery milestones, and team bandwidth.Provide

strategic direction

to project managers, technical leads, and consultants — ensuring best practices and standardized frameworks are followed.Serve as

primary client interface , owning stakeholder communication, risk management, and escalation handling.Partner with presales and account management teams to support

solutioning, effort estimation, and proposal reviews.Drive

team capability building

across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.Leverage experience from both





enterprise-scale transformations

and

agile, fast-paced environments

to shape adaptive delivery models.Establish and monitor

KPIs for delivery excellence , customer satisfaction (CSAT/NPS), and profitability.Champion

continuous improvement

— retrospectives, automation, and reusable asset creation within the practice.Required Skills & Experience3+ years of experience

in Dynamics 365 CRM / CE project management,

Proven experience leading

multi-million dollar

CRM programs in both

consulting and in-house environments.Good understanding of

Microsoft Business Applications stack

— Dynamics 365 CE, Power Platform, Field Service, and Azure integration.Experience working with

cross-functional teams

— developers, architects, QA, and support.Exposure to both

agile and waterfall

project methodologies.Excellent communication, stakeholder management, and presentation skills.PMP / PRINCE2 / Agile certification preferred.Hands-on experience in project financials, forecasting, and resource planning.Preferred BackgroundConsulting pedigree

(from firms such as Microsoft, PwC, Infosys, TCS, or similar).Exposure to

startup or mid-scale environments , driving structure, process, and scalable delivery practices.Experience working with

international clients

in regions such as UK, EU, or APAC.Why Join UsLead high-impact Dynamics transformation programs.Work in an environment that blends

enterprise scale with startup agility.Collaborate with leadership teams to shape delivery strategy, practice maturity, and innovation roadmap.

📌 Project Manager (Mumbai)
🏢 Dynamics Monk Consulting Services
📍 Mumbai