Key Deliverables in this role?

Financial Outcomes

- Drive measurable business value through digital platforms impacting distributor productivity, sales force effectiveness, customer coverage, and order execution.- Collaborate with senior leadership, business stakeholders, and technical teams to understand business requirements and translate them into solutions in keeping with the application strategy.- Optimize platform investments through enhanced adoption, license governance, platform rationalization, and operational efficiencies.- Deliver strategic transformation programs within committed timelines, scope, and budget.- Ensure realization of benefits from GTM transformation, automation initiatives, and digital modernization programs.

Customer Service

- Ensure high availability, performance, scalability, and stability of customer-facing and sales-facing digital platforms.- Serve as a subject matter expert in defining business process, providing guidance and recommendations to technical teams and stakeholders.- Improve distributor, retailer, and field sales experience through continuous product enhancements and process simplification.- Enable business adoption through structured communication, training, change management, and release readiness activities.

Internal Processes

- Lead the design and implementation of Salesforce solutions and ensure it connects various downstream and upstream applications, systems, and data sources, ensuring seamless data flow and real-time communication.- Own product roadmap, strategy and delivery for DMS, SFA, Salesforce-enabled business solutions and Distributor Lifecycle Management Platforms- Prioritize product enhancements and business requirements based on strategic objectives, business value,



and operational impact.

Governance & Operational Excellence

- Establish strong product governance, service governance, and vendor frameworks governance.- Monitor platform health, storage utilization, license optimization, and architectural sustainability.- Ensure compliance with DevSecOps practices, release controls, security standards, and audit requirements.

Stakeholder Management

- Partner with Sales, Finance, Supply Chain, Field Operations, Commercial Excellence, and Leadership Teams to align digital investments with business priorities- Present executive updates, risks, decisions, and transformation progress to CIO, CDO, and senior leadership forums.

Innovation and Learning

- Promote self-service, process automation, and scalable digital operating models.- Foster a culture of innovation, accountability, continuous improvement, and customer-centric product development.- Regularly assess the effectiveness of existing designs, identifying areas for improvement and implementing changes to optimize performance and efficiency.- Lead a team of developers, providing guidance, mentorship, and fostering a collaborative and innovative work environment.

Critical success factors for the Role?

- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.



Advanced degrees or relevant certifications are a plus.- Total experience of 10-15 years of Digital Transformation, Enterprise Applications, and Product Management- Salesforce certifications (Salesforce Administrator) – Good to have.- Proven experience managing large-scale FMCG sales and distribution platforms.- Strong background in the delivery of large web-based systems, or complete software product lifecycle exposure- FMCG/CPG/Retail/Telecom experience will be preferred.- Must have excellent communication skills to work across multiple hierarchy levels within the organization.- Strong understanding of project management nuances.- Solid track record of delivering business transformation initiatives involving Sales, Distribution, Finance, and Supply Chain domains.- Experience managing cross-functional stakeholders, external partners, and enterprise vendors.- Mandatory Language Requirements (spoken), if any: English

Desirable success factors for the Role?

- Certifications in Product Management, Agile, Scrum, Salesforce, or Project Management.- Experience in large-scale GTM Digital transformation programs.- Understanding of the Salesforce product suite, including Sales, Service, Community, and Community Clouds- Strong business acumen in FMCG sales, distribution, trade promotions, and commercial operations.- Ability to drive enterprise-wide adoption of transformation initiatives while maintaining operational stability.- Understanding of product and business process understanding and ability to design scalable performance-driven solutions.- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, marketing automation, reporting, etc.)

📌 Deputy General Manager – Digital, Sales DMS (Mumbai)
🏢 Tata Consumer Products
📍 Mumbai