One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.
About the role:
This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally's user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment. You will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.
What you will do:
- Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.- Proper urgency, dedication, and attention to quality when addressing customer requirements.- Skill in managing disputes and establishing realistic expectations with customers.- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights,
and product knowledge.- Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.- Identifying opportunities to increase customer satisfaction and revenue.- Ensuring high repeat and retention from customers.- Building up domain expertise and providing training & ongoing support as required.- Providing feedback on critical customer pain-points to internal teams.
Ideal candidate:
- You have at least 1 year experience within a Customer Success role- Competency in utilizing email, chat, and phone calls for customer interactions.- Skilled at comprehensively understanding and appropriately reacting to customer concerns.- You possess excellent interpersonal as well as written and verbal communication skills.- You are highly goal driven and work well in fast paced environments- Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.- Ability to craft well-written and informative replies to customer queries.- Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.- Exceptional written and oral communication skills will go a long way- You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare- You are a solid team player who can juggle multiple stakeholders effortlessly