Job Type: Full-time

Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.What You'll DoFounded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS;), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions.As a member of the management team for Global Finance and Operations Services (GF&OS;), you will lead and continue to scale our Global Travel & Expense (T&E;) service line to support our growing business.This role will play a key part in shaping the future operating model for T&E; within GF&OS; through operational excellence, digital enablement, and continuous transformation.This highly customer-centric role requires an individual with experience navigating complex stakeholder environments and delivering outstanding service excellence. As a subject matter expert for T&E;, you will develop deep understanding of BCG policies and procedures, ensuring all GFOS T&E; processes are run effectively, efficiently and within business conduct parameters. You will support the continued evolution of the T&E; service line as we progress through a fast-paced and exciting transformation journey.You will also be expected to proactively identify and embed emerging technologies, including AI-enabled tools, automation, and analytics solutions, to enhance operational execution, decision-making, productivity, and overall service outcomes across the T&E; operations team.Roles and responsibilitiesLead the Travel & Expense service line, as part of Global Finance Operations ServicesLead, motivate, coach, and develop a team of 3 direct-report managers, with overall leadership responsibility for an organization of 40+ T&E; professionalsEnsure delivery of an effective, efficient,



and compliant T&E; audit process, in accordance with agreed procedures and policiesAct as the escalation point in resolving complex issues with key stakeholdersMaintain high quality of service levels, reporting against T&E; service delivery KPIs to GFOS and geography leadershipsProvide subject matter expertise for T&E;, ensuring robust risk managementDevelop an in-depth understanding of T&E; policies for different geographiesEnsure processes are documented and harmonized, in collaboration with key stakeholdersProvide support in compliance aspects: reporting, investigation of specific cases, and analysisDeliver continuous improvement of T&E; service lineContinuously improve T&E; services, in close collaboration with stakeholdersInitiate and drive simplification of processes to achieve cost savings, efficiency, and improved user experienceImprove operating models through process redesign, standardization, automation, and technology enablementIdentify and promote use of emerging technologies, including GenAI tools such as ChatGPT, Claude, and other automation / analytics solutions, to improve execution, decision-making, reporting, quality, and team productivityManage transition of T&E; activity from sending geographies, ensuring successful knowledge transfer to the GF&OS; T&E; team within agreed timelinesSupport cross-functional projects and initiatives related to T&EBuild; a continuous improvement mindset across the team, encouraging innovation, structured problem-solving, and measurable impact trackingWhat You'll BringEducation & ExperienceBachelor's or Master's degree in finance & Accounting, with prior experience of working in a global finance operations setup14+ years of relevant experience in Finance processes with focus on expense to pay domain, and a good understanding of finance operations setup, delivery, and process transformationExperience of sustained successful performance in a fast-paced, intellectually intense, and serviceoriented environmentExperience leading teams through process improvements and implementation of standardized processes throughout large organizationsExperience in a T&E; processes and system solution like Concur, Chrome River, etc.Experience within a high volume business at operational levelProven experience driving process transformation, technology enablement, automation, or AI-led productivity improvements in a finance operations / shared services environmentStrong understanding of how digital tools, workflow technologies, reporting platforms,



and emerging AI capabilities can be applied to improve operational effectivenessExperience promoting adoption of new tools and ways of working across large teams, including change management, training, and stakeholder engagementWho You'll Work WithWe pride ourselves on a collaborative working environment and utilize digital tools to foster that collaborative environment across a global company. Global Finance Operations Services aims to providing best in-class operational excellence and execution through partnership, building trust and credibility. We provide a foundation for ensuring smooth finance operations, coordinating change and performance of individual processes with high service levels.Additional infoYOU ARE GOOD ATFunctional and Technical SkillsDeep functional Finance shared services expertiseDeep understanding of global expense to pay domain, focus on T&E; preferredProviding insights to streamline and simplify processes and deliver valueMulti-tasking and prioritizing within a fast-paced, demanding environmentOperating within ambiguity, with a willingness to embrace an iterative processResolving complex issues/problems independentlyPromoting responsible and practical use of GenAI tools such as ChatGPT, Claude, and similar platforms to improve productivity, knowledge sharing, and problem resolutionDriving innovation and continuous improvement in a large-scale operations environmentLeveraging data, dashboards, and operational insights to identify trends, improve performance, and support proactive decision-makingPeople Management & LeadershipLeading with honesty, integrity, a proactive and positive attitude, and a desire to deliver beyond expectationsTaking the initiative, and using sound judgment to operate with minimal directionDefining resource plans, team members' role and scope, recruitment, performance evaluation, engagement, and retention efforts to ensure reliable team supportPromoting individual growth by ascertaining and communicating performance expectations, providing performance feedback, and sharing potential career development pathwaysCoaching to provide team with personal development to help them maximize their potentialFostering a culture of innovation, continuous improvement, and technology adoption across the teamStakeholder Management and CommunicationInfluencing with ability to develop stakeholder buy-in and trustNavigating complex matrix organizationsCommunicating in a mature and thoughtful manner, demonstrating credibility, and displaying “executive” presenceCollaborating with the internal teams and stakeholdersBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

📌 Global Finance and Operations Senior Manager - Travel & Expense (Gurugram)
🏢 Boston Consulting Group
📍 Gurugram