Job Description – Telecaller

Position: Telecaller / Calling Executive
Department: Sales / CRM
Industry: Automobile
Experience: 0–2 Years
Location: [Pune- Wagholi/ Kharadhi]
Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-focused Telecaller to handle customer calls, generate leads, follow up with customers, and support the sales team in achieving business targets.

Key Responsibilities

- Make outbound calls to existing and potential customers.
- Handle incoming customer calls and enquiries.
- Explain vehicle models, offers, features and basic product information.
- Generate and qualify leads through calling.
- Follow up with customers regarding enquiries, test drives and vehicle purchases.
- Schedule test drives and customer appointments.
- Maintain regular follow-up with prospective customers.
- Update customer information, call status and follow-up details in the CRM.
- Share qualified leads with the Sales Executive/Sales Team.
- Maintain daily calling and follow-up reports.
- Achieve daily and monthly calling/lead-generation targets.
- Build and maintain good relationships with customers.
- Handle customer queries professionally and provide accurate information.




- Coordinate with the Sales and CRM teams for further customer follow-up.
- Ensure timely follow-up on all assigned leads.

Required Skills

- Good communication and convincing skills.
- Fluent in Hindi and Marathi; basic English preferred.
- Positive telephone etiquette and customer-handling skills.
- Confident and positive attitude.
- Good follow-up and interpersonal skills.
- Basic knowledge of MS Excel/Google Sheets and CRM.
- Target-oriented and self-motivated.
- Ability to handle multiple customer calls and follow-ups.

Qualification

- 12th Pass / Graduate preferred.
- Freshers can apply.
- Previous experience in telecalling, automobile sales, customer service or lead generation will be an advantage.

Key Performance Indicators (KPIs)

- Daily number of calls made.
- Qualified leads generated.
- Test drives/appointments scheduled.
- Lead-to-appointment conversion.
- Follow-up completion.
- CRM and daily report accuracy.
- Customer response and satisfaction.

Intrested candidate can call us on +91-XXXXXXXXXX

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 tellecaller (India)
🏢 Chhoriya Realty
📍 India