Account Manager – Client Delivery | Scope Governance | Digital Strategy

Full-Time | Work From Office | Banjara Hills, Hyderabad

Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.

This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.

This is not a coordination assistant role. This is an ownership role.

What This Role Is Not

- Not someone who only forwards feedback between teams
- Not a passive participant in client calls
- Not someone who escalates every issue upward
- Not a reporting-only or scheduling-only function

Key Responsibilities

1. Client SPOC and Communication

- Act as the single point of contact for all assigned client accounts
- Own client communication across WhatsApp, email, and calls with speed and professionalism
- Lead weekly review calls and monthly performance discussions
- Translate client requirements into clear internal briefs for creative, performance, and SEO teams
- Proactively communicate updates, delays, and changes before the client has to ask
- Manage expectations on timelines, deliverables, and budgets without over-promising

2. Scope Governance and Delivery Management

- Own the scope document for each account and protect it
- Track all monthly deliverables across social media, SEO, and performance marketing
- Identify scope creep early and raise it to the Pod Manager with facts and a recommendation
- Coordinate with internal teams to ensure on-time delivery without being chased
- Maintain a monthly delivery tracker and share updates with the Pod Manager proactively

3. Social Media Account Management





- Review content calendars before they go to the client for quality, brand tone, and alignment
- Coordinate shoot requirements, reel concepts, and campaign ideas with the creative team
- Track posting schedules and flag gaps or delays before they become client issues
- Review social media performance reports and summarize key insights for client calls

4. SEO Oversight and Coordination

- Understand on-page, off-page, technical, and local SEO fundamentals
- Track monthly deliverables including keyword rankings, backlinks, content, and audit reports
- Communicate SEO progress and gaps to clients in clear, non-technical language
- Ensure all required access including website, Google My Business, and tools is in place

5. Performance Marketing Oversight

- Understand Google Ads and Meta Ads campaign structure, targeting, and bidding at a working level
- Track and communicate CPL, CTR, ROAS, lead quality, and budget utilization to clients
- Review performance reports before they go to clients and check for accuracy and completeness
- Flag underperforming campaigns or budget wastage to the performance team and Pod Manager
- Coordinate on ad account access, landing pages, and creative requirements

6. Numbers, Reporting, and Analytics

- Read and interpret dashboards and reports across all channels with confidence
- Ensure all monthly client reports are accurate, complete, and well-presented before submission
- Track account health and flag clients at risk of churn before it becomes a problem
- Maintain records of client approvals, revisions, feedback, and escalation history

7. Retention and Upsell Support

- Identify upsell or expansion opportunities through active client conversations
- Flag new requirements or scope additions to the Pod Manager
- Keep satisfaction high through consistent follow-through and proactive service

Key KPIs





- Client Satisfaction Score
- Scope Adherence Rate
- On-Time Delivery Percentage
- Client Retention Rate
- Report Accuracy and Submission Timeliness
- Communication Turnaround Time
- Escalation Response Time
- Upsell Leads Flagged to Pod Manager

Required Skills and Qualifications

- 2 - 4 years of experience in a digital marketing agency in a client-facing role
- Strong working knowledge of social media marketing and Account management and basic understanding of SEO and performance marketing
- Basic understanding with Meta Ads Manager, Google Ads, and SEO reporting tools
- Experience handling multiple client accounts simultaneously
- Solid English communication skills, written and verbal
- Confident in managing client calls and difficult conversations
- Organized, detail-oriented, and consistent with follow-through
- Familiarity with AI tools such as Claude, ChatGPT, Gemini, or Perplexity
- Bachelor's degree in Marketing, Communications, or a related field preferred

Preferred Candidate Profile

- Agency experience is mandatory
- Has managed at least 4-6 accounts simultaneously in a previous role
- Understands basics of performance marketing and SEO
- The character in sitcom is Rachel
- Proactive and does not need to be told twice
- Can manage client expectations firmly without losing the relationship

Pay: ₹30,000.00 - ₹700,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- What is your Current/Last CTC?
- Expected CTC?
- Notice Period
- How many years have you been with the agency?
- How many client accounts were you managing simultaneously in your last role?
- Have you reviewed performance marketing and SEO reports as part of your role?

Describe a situation where a client escalated an issue and how you handled it.

- Please type Yes to confirm you are comfortable working from the office in Banjara Hills, Hyderabad.
- To make sure you have read this JD carefully, we have hidden the name of a character from the TV show Friends somewhere in it. Drop the name in your application. Candidates who miss this will not be considered.

Willingness to travel:

- 75% (Required)

Work Location: In person

📌 Social Media Account Manager (India)
🏢 Digital Mojo
📍 India