Role Summary:

We are seeking a dynamic and results-driven Bookings Coordinator to manage and support our bookings team in coordinating shifts and placements for healthcare professionals across multiple client sites. You will be responsible for ensuring smooth daily operations, meeting client demands, and driving team performance.

Key Responsibilities:

- Lead, support, and supervise the bookings team on a day-to-day basis
- Ensure all shifts are filled in a timely and efficient manner
- Act as the first point of escalation for booking-related issues
- Liaise with clients to understand staffing needs and ensure service delivery
- Maintain up-to-date records of bookings, cancellations, and shift changes
- Monitor team KPIs (e.g., shifts filled, calls made, cancellations)
- Provide regular performance feedback and coaching to the team
- Assist in onboarding and training new booking executives
- Ensure adherence to company compliance and staffing policies




- Prepare daily/weekly reports for management

Requirements:

- Prior experience in a healthcare agency, recruitment, or workforce coordination (preferred)
- Strong communication, leadership, and problem-solving skills
- Ability to work under pressure and meet tight deadlines
- Comfortable working with CRM systems, Excel, and other booking tools
- Flexible with working hours, including occasional evenings/weekends if required

What We Offer:

- Competitive salary and performance bonuses
- Opportunity to grow within a fast-paced, expanding team
- Supportive and collaborative team environment
- Training and development opportunities

Job Type: Full time

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

- Customer Service: 1 year (Preferred)

Location:

- Goa, Goa (Required)

Work Location: In person

📌 Bookings Team Lead (India)
🏢 Xpress Health
📍 India