Role description:

A Guidance Counsellors role is straightforward, it mainly consists of speaking with potential clients over

the phone, collecting some basic information and helping them understand the process they

would embark upon. We are not however driven by sales quotas or the like but instead measure

by the quality of each interaction. We have the information to change lives and such it is our

responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to

this possible life changing experience.

Responsibilities:

Engage with Incoming Leads: Actively listen and engage in detailed conversations with

potential clients to understand their health needs.

Communicate Program Information: Clearly convey the limitations and processes of the

program to ensure potential clients have a realistic understanding.

Client Check-Ins: Regularly follow up with on-boarded clients to gauge their satisfaction and

address any concerns.

Empathy in Client Interactions:



Be attentive to clients’ current situations, showing empathy

and understanding of their positions.

Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and

resolve client requests effectively.

Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead

management software to track interactions and manage leads efficiently.Requirements

Bachelors degree in Marketing, Communication, language or a related field for experienced

candidates.

Languages: Fluency in English is a must.

Experience: Fresher; prior experience as CRM professionals or relationship managers is a

added advantage.

Strong interpersonal and communication skills with the ability to build rapport with clients.

Time management.

Empathy.

Listening skills.

Pay: ₹450,000.00 - ₹550,000.00 per year

Work Location: Remote

📌 Guidance Counsellor (India)
🏢 AMURA HEALTHCARE
📍 India