Support Coordinator – Job Description

Position: Support Coordinator
Experience: Freshers / 0–2 Years
Location: Tirupati, Andhra Pradesh
Employment Type: Full-Time

Job Summary

We are looking for a Support Coordinator to coordinate with students, parents, customers, and internal teams, ensuring timely resolution of queries and smooth day-to-day support operations. The ideal candidate should have excellent communication, coordination, and follow-up skills.

Key Responsibilities

- Handle student, parent, and customer queries through calls, WhatsApp, and other communication channels.
- Understand concerns and provide appropriate information or coordinate with the relevant team.
- Maintain regular follow-ups on pending queries and requests.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain accurate records of enquiries, complaints, follow-ups, and resolutions.
- Provide updates to students/customers regarding courses, schedules, services, and processes.
- Prepare daily and weekly support activity reports.
- Escalate critical or unresolved issues to the concerned team.
- Ensure a positive customer/student experience.
- Support the team in administrative and coordination activities when required.

Required Skills





- Excellent verbal and written communication skills.
- Good interpersonal and coordination skills.
- Solid follow-up and problem-solving abilities.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to handle multiple queries and tasks efficiently.
- Patient, responsible, and customer-focused approach.
- Good organizational and time-management skills.

Preferred Qualifications

- Any Graduate / Post Graduate.
- Freshers are welcome to apply.
- Experience in customer support, student coordination, telecalling, or client handling is an advantage.
- Multilingual communication skills are an added advantage.
- Candidates from Tirupati and nearby locations are preferred.

What We Offer

- On-the-job training and professional development.
- Exposure to student/customer support and business operations.
- Supportive and collaborative work environment.
- Career growth opportunities based on performance.

Apply Now

Contact: +91-XXXXXXXXXX
Send your updated resume and join our Support Team.

Pay: ₹11,422.82 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Support Coordinator (India)
🏢 young minds technology solutions
📍 India