Key Responsibilities

- Communicate with customers in a polite, friendly and respectful manner.
- Build and maintain long-term relationships with existing customers.
- Follow up with customers for their regular requirements and orders without being pushy.
- Understand customer requirements and suggest suitable products and rates.
- Take and confirm orders, including item, quantity, rate and delivery details.
- Share rates and quotations with customers in a clear and qualified manner.
- Follow up on pending orders and coordinate with the internal team for timely delivery.
- Maintain regular communication with customers through phone and WhatsApp.
- Handle customer queries and complaints patiently and coordinate with the concerned team for resolution.
- Follow up for pending payments in a professional and courteous manner.
- Update customer and sales information in CRM/Google Sheets.
- Develop new customer relationships and contribute towards sales growth.
- Work closely with the CRM, Purchase, Godown and Dispatch teams.

Pay: From ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time

Experience:

- Sales: 2 years (Preferred)

Work Location: In person

📌 Sales Executive (Dumartara)
🏢 R.B & Sons
📍 Dumartara