Experience: 12–18 years in QA/Testing, with 6-8+ years in test delivery leadership managing testing projects, programmes, and teams across BFS (Banking & Financial Services) accounts.

Role & Responsibilities

- Own end-to-end QE delivery for assigned BFS account(s), ensuring delivery commitments, quality outcomes, and customer satisfaction.

- Serve as the primary escalation point for delivery, quality, risk, and operational issues.

- Drive project and account-level CSAT through strong stakeholder management, delivery predictability, and proactive issue resolution.

- Lead test planning, estimation, resource management, capacity forecasting, and release readiness across multiple projects.

- Govern delivery through KPIs, SLAs, quality metrics, risk management, compliance reviews, and executive reporting.

- Drive adoption of AI-led QE, automation-first, shift-left testing, CI/CD, and Agile/DevOps practices.

- Provide expertise across functional, integration, system, UAT, regression, automation, and non-functional testing.

- Ensure adherence to BFS regulatory, security, audit, and organizational quality standards.

- Support account growth through solutioning, estimations, proposals, and QE transformation opportunities.

- Mentor Test Leads and QE teams, driving capability development and high-performance delivery culture.

Experience & Skills

- 12–18 years of experience in Quality Engineering, Testing, and Delivery Management, with 6–8+ years leading large-scale testing engagements.





- Solid understanding of Quality Engineering services including functional testing, automation, performance testing, test data management, release assurance, and managed testing services.

- Proven experience managing testing programmes across Agile, DevOps, and hybrid delivery models.

- Hands-on experience driving QA Automation, AI-led Quality Engineering, AI Assurance, and CI/CD adoption initiatives.

- Domain expertise in BFSI, with exposure to Retail Banking, Commercial Banking, Payments, Cards, Lending, Wealth Management, or Capital Markets.

- Experience in delivery governance, estimation, workforce planning, financial management, risk management, and stakeholder engagement.

- Strong knowledge of testing tools, automation frameworks, quality metrics, and testing best practices.

- Experience supporting proposals, solutioning, account growth initiatives, and QE transformation programmes.

- Excellent communication, stakeholder management, leadership, and problem-solving skills.

- Ability to manage multiple priorities, distributed teams, and complex delivery environments while ensuring quality and customer satisfaction.

Key Success Measures

- Project/Account CSAT

- Delivery Predictability & SLA Adherence

- Defect Leakage & Quality Metrics

- Automation & AI Adoption

- Productivity & Resource Utilisation

- Release Readiness & On-Time Delivery

- Team Engagement & Capability Development

- Account Growth & QE Transformation Support

📌 Quality Engineer/Engineering (India)
🏢 Zensar Technologies
📍 India