Job Description

Front Desk & Client Coordinator – Pilates Studio

We are seeking a friendly, organized, and wellness-oriented individual to manage front desk operations, client communication, and studio support. This role ensures smooth daily functioning and an exceptional client experience.

Detailed Draft for Key Responsibilities

Client Greeting: Welcome clients warmly, assist with check-ins, and answer queries

Scheduling & Bookings: Manage class registrations, cancellations, and waitlists, scheduling slots in prior coordination with trainers

Communication: Handle phone calls, emails, and WhatsApp inquiries professionally

Payments & Records: Process fees, maintain attendance logs, and update client records

Studio Support: Coordinate with instructors, maintain cleanliness, and ensure equipment readiness

Marketing Assistance: Support social media posts, promotions, and workshop events

Ikore Pilates Studio Branches co ordination with Managers: Proper communication with other Managers at Ikore studios, ensuring clear data sharing when needed

Interaction Assistance: Good skills for approaching clients having concerns and solving at immediate basis professionally

Technical Proficiency: Comfort with scheduling software, MS Office, and digital payment systems efficiently

Team Collaboration: Coordinating with instructors and supporting studio operations smoothly.

Problem Solving: Addressing clients concerns immediately and sharing information with Studio Manager professionally

Wellness Mindset:



Basic knowledge of Pilates or interest in wellness to connect authentically with clients.

CRM System Handling: Maintain client records, dashboard, entering new client records as Walkins, Google search, Refferals; Managing tasks and updating every client information, using studio CRM software.

Reports to Studio Head: Provide daily/weekly updates on client engagement, bookings, and studio performance.

Ambience & Cleanliness: Ensure reception and waiting areas are tidy, welcoming, and aligned with studio standards.

Qualifications

Strong communication and interpersonal skills.

Basic computer knowledge (MS Office, scheduling apps).

Prior experience in customer service or wellness industry preferred.

Positive attitude, reliability, and ability to multitask.

Co ordination and Managing skills with clear communication with Studio Head utmost priority

Work Environment

Warm, wellness-focused studio atmosphere.

Opportunity to learn about Pilates and holistic health.

Flexible hours depending on class schedules.

Compensation & Perks

Salary range: ₹20,000 – ₹30,000 per month (based on experience)

Growth Opportunities in Wellness Sector

Positive and Supportive work environment

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:

- Flexible schedule

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Wellness Industry : 2 years (Preferred)

Language:

- English dnd Hindi (Preferred)

Work Location: In person

📌 Front Desk Receptionist Pilates Studio (Maharashtra)
🏢 Ikore Pilates & Wellness Studio Hinjewadi Pune
📍 Maharashtra