Hyderabad, Telangana
Job Summary

Role Summary:
Responsible for the build of recent Technical Accelerators that drive adoption of ServiceNow products.

Responsibilities:
Design and build accelerator deliverables end-to-end: customer coaching decks, delivery guides, demo scripts, configuration documentation, and enablement videos for one or more ServiceNow product domains (e.g., ITSM, ITOM, CRM, CBS, CMDB, Security, Platform).

Configure and maintain ServiceNow demo/lab instances to support accelerator content, including guided exercises, reference configurations, and walkthrough environments.

Follow established quality standards, templates, and brand guidelines to ensure consistency across the accelerator portfolio.

Participate in progressive review cycles (30%/60%/90% gates) with the Portfolio Manager, incorporating feedback on accuracy, depth, tone, and customer readiness.

Create delivery enablement materials including recorded walkthroughs and AI delivery readiness content that allow Impact Delivery teams to self-serve on new accelerator launches.

Collaborate with BU and other subject matter experts to validate technical accuracy and alignment with current product capabilities.

Participate in pilot deliveries when applicable to validate accelerator effectiveness with real customer scenarios and incorporate feedback prior to general availability launch.





Contribute to continuous improvement of build processes, templates, and reusable content modules that reduce per-accelerator creation time across the team.

Requirements:
2+ years hands-on ServiceNow experience in at least one product domain, with the ability to configure and navigate the platform independently.

Demonstrated ability to create polished, customer-facing technical content (decks, guides, video walkthroughs). Portfolio or samples expected.

Comfortable working within defined frameworks and review processes rather than autonomously setting product direction.

Key Responsibilities

Requirements:
2+ years hands-on ServiceNow experience in at least one product domain, with the ability to configure and navigate the platform independently.

Demonstrated ability to create polished, customer-facing technical content (decks, guides, video walkthroughs). Portfolio or samples expected.

Comfortable working within defined frameworks and review processes rather than autonomously setting product direction.

Skill Requirements
Other Requirements

AI Product will be primarily on ITSM/ITOM and CRM/CSM

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📌 Senior Technical Manager (India)
🏢 HCLTech
📍 India