· Welcomes and greets all patients and visitors, in person or over the phone.

· Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette, answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself

· Responsible for keeping the reception area clean and organized

· Registers current patients and updates existing patient demographics by collecting detailed patient information including personal and other information

· Facilitates patient flow by notifying the department of patients' arrival, being aware of delays, and communicating with patients and clinical staff

· Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

· Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

· Protects patient confidentiality,



making sure protected health information is secured by not leaving patient history/information in plain sight and logging off the computer before leaving it unattended.

· Schedule appointments for new and recurring patients based on Physician availability

· Maintain hard copy patient records as well as the files stored in our EHR

· Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services

· Provide patients with support and guidance as needed

· Collect patient feedback, enters into proper system for evaluation and updates to reporting officer

· Solves patient issues coming into the scope of your relevance

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- HEALTHCARE ORGANISATION: 2 years (Preferred)

Work Location: In person

📌 Front Office Executive (Receptionist) (Sasthamangalam)
🏢 SP WELL FORT
📍 Sasthamangalam