12 Sep
|
Vision Eye Centre
|
India
12 Sep
Vision Eye Centre
India
Job description: Call Centre Executive
Education: Higher Secondary, Any UG degree
Experience : Call handling , BPO , Tele calling – Hospital or any industry.
· Managing day-to-day inbound and outbound calls, call queue management, appointment booking, lead capturing, lead analysing & conversion etc.
· Complaint resolution.
· Analytics & Reporting.
· Ensure that all patient interactions are handled professionally and efficiently
· Adhere to call centre KPIs and adjust strategies to meet set goals
· Handle escalated patient issues and resolve complaints
· Collaborate with other hospital departments to streamline communication processes
· Prepare and present reports on call centre performance to hospital management
Job Types: Full time, Permanent
Pay: From ₹12,000.00 per month
Work Location: Remote
📌 Call Centre Executive (India)
🏢 Vision Eye Centre
📍 India