Telecaller Executive – Job Description

Job Title: Telecaller Executive (Telesales/Telecalling Executive)
Department: Sales / Customer Service
Reports To: Team Leader / Sales Manager

Role Summary

A Telecaller Executive is responsible for making and receiving calls to promote products/services, generate leads, resolve customer queries, and drive sales or customer satisfaction through effective phone communication.

Key Responsibilities

- Make outbound calls to potential and existing customers to promote products/services
- Handle inbound calls and respond to customer inquiries professionally
- Explain product features, pricing, and benefits clearly to customers
- Generate and follow up on sales leads
- Maintain and update customer databases/CRM with call details and outcomes
- Achieve daily/weekly/monthly call and sales targets
- Resolve customer complaints or escalate issues to the appropriate department
- Follow scripts and company guidelines while maintaining a natural conversational tone
- Schedule appointments or follow-up calls as needed
- Provide accurate information about company policies, offers, and services
- Maintain call quality and adhere to compliance/regulatory standards

Required Skills

- Excellent verbal communication skills (in relevant languages)




- Good listening and problem-solving skills
- Basic computer knowledge (MS Office, CRM software)
- Ability to handle rejection and stay motivated
- Solid persuasion and negotiation skills
- Time management and multitasking ability
- Patience and a customer-centric attitude

Qualifications

- Minimum 12th pass / Graduate (varies by company)
- Prior experience in telecalling, telesales, or customer service preferred (freshers often accepted)
- Fluency in [specify languages, e.g., English, Hindi, regional language]

Key Performance Indicators (KPIs)

- Number of calls made/received per day
- Conversion rate (leads to sales)
- Customer satisfaction score
- Average call handling time
- Target achievement percentage

Work Environment

- Typically office-based (call center) or remote/work-from-home
- Fixed shifts, sometimes with rotational weekly offs
- Fast-paced, target-driven environment

Want me to tailor this for a specific industry (e.g., insurance, EdTech, BPO, real estate) or turn it into a formatted Word doc/job posting?

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 Tele Sales Executive (Noida)
🏢 Ovashakti Wellness
📍 Noida