Role Overview:

We are seeking a professional and customer-focused Customer Service Executive cum Receptionist with 1–3 years of experience. The candidate will be responsible for handling customer service operations along with managing front desk and reception activities. All listed responsibilities are mandatory for this role.

Key Responsibilities:

1] Customer Service Responsibilities–

* Handle inbound customer calls professionally and efficiently.
* Respond to customer inquiries, requests, and complaints with appropriate solutions.
* Provide accurate and complete information regarding company products and services.
* Record customer interactions and maintain detailed call logs in CRM systems.
* Escalate complex or unresolved issues to relevant departments in a timely manner.
* Ensure high levels of customer satisfaction and maintain service quality standards at all times.

2] Reception & Front Desk Responsibilities–





* Manage complete front desk operations and welcome visitors courteously and professionally.
* Maintain proper visitor records and entry logs.
* Manage courier coordination, dispatch activities, and incoming/outgoing mail.
* Ensure reception area cleanliness, organization, and professional appearance at all times

Required Skills & Qualifications:

* 1–3 years of relevant experience in Customer Service and Front Desk/Reception role.
* Solid verbal and written communication skills.
* Professional appearance and positive attitude.
* Proficiency in MS Office and CRM systems.
* Good organizational and multitasking abilities.
* Ability to handle difficult situations calmly and professionall

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive cum Receptionist (India)
🏢 SSIZ International
📍 India